FAQ
When will I receive my order?
Delivery Timelines: US/Europe/Japan: 7-13 days. Asia/South America: 13-15 days. Presale Items: Add 8-10 days. We guarantee swift, high-quality service.
How much does delivery cost?
Free for Orders over $69.
A shipping fee of $5 will be charged for orders below $69.
Why is my order incomplete?
Individual Shipment of Items:
Should your order comprise several items, please be aware that they may be dispatched independently based on stock availability across our various shipping centers.
Assurance on Delivery:
In the event that all items do not arrive together, rest assured that any outstanding packages will be delivered to you within the subsequent few days.
How do I return an item?
Return Eligibility for Defective Products:
We stand by the quality of our products, which are subject to rigorous quality checks before dispatch. However, in the rare event that you receive a product with a manufacturing defect, we're here to help.
Steps to Initiate a Return:
- Capture Evidence: Please take a clear photo of the defective item, ideally within its original packaging.
- Provide Order Details: Include your order number in the correspondence for quick reference.
Condition for Returns:
To qualify for a return, the item must be in an unused state, identical to how it was upon arrival. This ensures we can proceed with a return or exchange as needed.
Please reach out to us with the necessary information, and we will guide you through the return process.